ECI Software Solutions, a leader in cloud-based business management solutions, today announced a new version of its KnowledgeSync™ application, a market-leading alerts and workflow solution. The upgraded software is now browser-based and interfaces with thousands of web application REST APIs, offering all KnowledgeSync customers a solution that provides unparalleled insight into critical business events in real-time. As a result, users can more effectively and efficiently respond to time-sensitive activities, increasing both profitability and productivity.
KnowledgeSync—which ECI acquired in September 2018 —combines business intelligence, alerts and workflow to help businesses monitor and respond to key activities across the organization. Through alerts and warnings, business leaders and staff can easily identify conditions that require attention—such as leads that need follow up, stock items that require re-order and invoices that are overdue for payment—and use KnowledgeSync to generate automatic responses in real-time.
Now, as an easy-to-access browser-based application, KnowledgeSync offers customers a more seamless user experience with the ability to access all of the KnowledgeSync key modules in one intuitive interface. KnowledgeSync also features the ability to monitor and update data within hosted & cloud-based applications using a REST web service API. This "anytime/anywhere" data access gives KnowledgeSync the widest ability to monitor and respond to critical business data, including on-prem, hosted, and email-based activities. With this capability, users can automate previously manual actions, such as retrieving data from their hosted CRM, writing data to on-line marketing automation and leveraging the vast array of SaaS data analytics services. The new version also includes support for SQL Server Reporting Services (SSRS) reports, which will enable users to create a variety of custom reports by automatically pulling data from external sources into an easily readable format. With this capability, KnowledgeSync users can deliver the right information to the right people more efficiently.
“In today’s complex business climate, small and mid-sized players need a solution that provides users with complete control and real-time insight into their business,” said Fred Tillman, VP of Product, Manufacturing division at ECI. “With its newly enhanced capabilities, KnowledgeSync easily integrates with nearly everything—from ERP and financial systems to external websites. It is more flexible, powerful, scalable and reliable than ever before, saving our users valuable time and money. We’re confident that our KnowledgeSync's global customer base will be able to leverage this powerful workflow solution to help increase their competitive advantage as the market around them continues to evolve.”
“Our investment in KnowledgeSync is well worth the money,” said customer Rick Jasper, Controller, Overton Industries. “KnowledgeSync notifies us the moment the rework time is being posted to a job and when a standard cost has been changed in our system. We also have events running automatically throughout day and night, and no longer have to run a report in our ERP system to inquire about quotes issued or jobs started. It is an absolutely great tool.”
The new version of KnowledgeSync is now available to all users across the globe. To download your version of the new KnowledgeSync, go to: www.knowledgesync.com/resources/downloads
ECI Software Solutions provides industry-specific business software solutions and services, focusing on cloud-based technologies. For 30+ years, ECI has served small to medium-sized manufacturing, wholesale/retail distribution, building and construction, and field service organizations. Privately held, ECI is headquartered in Fort Worth, Texas, USA, with offices throughout the U.S., Canada, Mexico, England, the Netherlands, and Australia. For information, email email@example.com, visit www.ECISolutions.com or call (800) 959-3367.
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