KnowledgeSync for Customer Support

Let customers know you're working on their issues, be aware of which cases aren't meeting quality standards, and monitor agent performance without having to dig through reports or check dashboards. With KnowledgeSync you can:

• Automatically respond to customer emails with an acknowledgment message, including their case number and assigned agent, so they know you are working on their request
• Monitor cases that are have exceeded quality thresholds, such as those waiting on the first response or too long for escalation
• Receive reports about the performance of your customer support agents to know where to focus your performance improvement efforts