Let customers know you're working on their issues, be aware of which cases aren't meeting quality standards, and monitor agent performance without having to dig through reports or check dashboards. With KnowledgeSync you can:
Did you know. . .
. . . KnowledgeSync can help you meet SLAs by monitoring key support metrics, escalating outstanding issues, and auto-assigning (or re-assigning) tickets that have not been followed-up on?
KnowledgeSync notifies us well before a critical service level is reached, allowing us to reallocate resources and respond to customer issues as promised.