Please note, we have made recent changes to our support process that will impact how you engage with our teams, including new contact information.

Our Customer Support team can be contacted by phone or email using the following contact methods:

Phone: 1-800-850-8055
Email: Knowledgesync_Support@ecisolutions.com

Our team is available from 7:00 a.m. to 7:00 p.m. CST Monday – Friday. An overview of our support services can be found here.

When contacting support it is helpful to including the following information:

• Identify yourself as a Knowledge Sync Channel Partner or Customer
• Your contact information (First and Last Name, Email, contact number, and organization)
• If you are working with a Business Partner/Reseller, which one?
• The software application you are currently using with KnowledgeSync
• The version you are running
• A detailed description of the issue you are experiencing, include error codes and screen shots where possible.

In the past, you received an automatic email response when the website form was completed. Moving forward you will now receive an email when your case has been reviewed by our Customer Experience team.

To streamline case handling, it is best to use that thread for any communication regarding that case. To initiate a new request please create a new email.